IndiGo’s Worst-Ever Meltdown: New FDTL Rules, Lean Staffing Push Airline Into Unprecedented Chaos
The scene at major Indian airports this week was one of escalating chaos hundreds of flights cancelled, on-time performance collapsing to single digits, and thousands of frustrated passengers stranded in serpentine queues. At the centre of the crisis was IndiGo, India’s largest airline, whose operational breakdown was not caused by a single catastrophic event but … Read more