Navi Mumbai, Nov 25: The Navi Mumbai Police Commissionerate has been awarded the ISO 9001:2015 certification, covering 31 police stations and branches, to ensure citizens receive higher-quality, transparent and time-bound services. The recognition was formally presented on Tuesday during the Commissionerate’s crime review meeting.
Certification Covers 31 Police Stations and Key Units
The certification includes four Divisional ACP offices, 22 police stations — including the Cyber Police Station — and major units such as the Crime Branch, Special Branch, Administrative Branch, all Traffic Branch units, Police Headquarters, the Motor Transport Department and the Muddemal (EMC) Management Cell.
Aim: Uniform SOPs, Transparency, and Citizen-Centric Policing
Officials said the ISO accreditation aims to institutionalise international service standards, improve public satisfaction through timely and efficient policing, and enforce uniform Standard Operating Procedures (SOPs) across departments.
“The focus is on transparency, rule-based functioning, and continuous improvement by identifying shortcomings and introducing new initiatives,” a senior official stated.
ISO Certification a Commitment to Better Policing, Says ACP
ACP Ajay Landge said: “ISO accreditation is not just a certificate — it is a commitment. It pushes us to deliver policing that is consistent, accountable and citizen-centric every day.”
Officers Honoured at Crime Review Meeting
The Commissionerate noted that the certification strengthens public trust and enhances overall service quality. During the crime review meeting, the Navi Mumbai Police Commissioner honoured officers from the ISO-certified police stations and branches by presenting them with their accreditation certificates.
The complete list of ISO-certified police stations and offices includes:
• Vashi Division: Vashi, APMC, Kopar Khairane, Turbhe MIDC, Rabale, Rabale MIDC
• Panvel Division: Panvel City, Panvel Taluka, Kharghar, Kamothe, Kalamboli, Taloja, Khandeshwar
• Turbhe Division: Nerul, Sanpada
• Port Division: Uran, Nhava Sheva, Mora Sagari, Ulwe, NRI Police Station
• Special Units: Cyber Police Station, Police HQ, Motor Transport Office, EMC
• Commissionerate Offices: Crime Branch, Special Branch, Administrative branches
• Traffic Department: DCP Traffic Office including all branch units
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Police Commissioner Says Certification Strengthens Processes
Navi Mumbai Police Commissioner Milind Bharambe said, “The certification is mainly for process improvement. The processes in the police are more streamlined and the services are more qualitative with the certification. The services provided would be meeting the timeline. This is self-driven commitment from our side to not just provide good service to people but also motivate our staff.”
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